Messages
7/24/2024
12 : 14
Managers, be explicit about what you need from your team
Sometimes you want to let your team figure things out via trial and error, and other times, it's faster and better for everyone if you point out what you're looking for. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
7/17/2024
12 : 4
Talking to vs about customers
Are you talking to your customers, or to fellow founders and marketers? The difference is subtle but it makes a big impact. Be clear on who you're speaking to in your customer-facing messaging. ͏ ͏
7/11/2024
6 : 24
Playing defense: How to control the narrative if your work is being questioned
No matter how well you frame your ideas upfront, there will be times when you'll need to address skepticism and defend your work. These are moments when you can shine. Here's how. ͏ ͏ ͏ ͏ ͏ ͏ ͏
7/3/2024
12 : 14
Sales, not logistics
That note you're writing? It's probably a sales note in some capacity. Don't jump straight into the logistics if your recipient isn't sold yet. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
6/26/2024
12 : 14
The OARB framework: Why appealing to self-interest is better for everyone
You must give your recipient a reason to change. Go straight for what will hit them in the gut: appeal to why they'll personally benefit. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
6/19/2024
12 : 14
Turning a yellow spot into the sun
This is the #1 trait I look for when hiring. Here's why you should aim to be someone who turns a little into a lot & why you should bring skill, judgment, and magic to raise the bar. ͏ ͏ ͏ ͏ ͏
6/13/2024
8 : 4
Good design can obscure poor logic
Well-designed docs are beautiful, but this presents a problem: You must actively ignore how good the document looks to avoid being fooled. Stay skeptical. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
6/5/2024
12 : 14
How I give the right amount of context (in any situation)
Most people suck at managing up. They waste their manager's time with too much (or too little) information. Here's how to give the right amount of context. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
6/3/2024
9 : 14
No more awkward performance reviews: How to be honest without making your direct report rage quit
Your direct report thinks they are exceeding expectations. You think they're underperforming. Here's how to navigate the disconnect. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
5/22/2024
12 : 4
Emotional signposting: Why you should tell people how to feel
“Wait, is this good news or bad news?” When you don't give enough context, your audience can't always tell. To reduce cognitive load, remember to account for the emotional subtext. ͏ ͏ ͏ ͏ ͏ ͏
5/17/2024
13 : 5
Delegating gets easier when you get better at explaining your ideas
Many managers suck at explaining things, then complain that other people don't understand. Here's how to explain a project when you delegate. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
5/8/2024
12 : 14
Why I have a love/hate relationship with scripts
Your script should serve you, not the other way around. Remember to stay present and use your judgment. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
5/1/2024
12 : 4
How to be analytical—even if you’re "not a numbers person"
Analytical skills didn't come easily for me. Luckily, I found my way through. Here are 12 concepts to sharpen your analytical thinking. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
4/24/2024
12 : 4
The unspoken skill of finesse
What finesse looks like, why it matters, and how to develop it for yourself and your team ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
4/17/2024
12 : 24
How to share your point of view (even if you’re afraid of being wrong)
Sharing your point of view is one of the best ways to add value. So why do so many high performers hold back? Here's how to overcome this mental block so you can speak up and stand out. ͏ ͏ ͏ ͏ ͏ ͏
4/13/2024
8 : 34
How I sharpen my mental models over time
Break your own rules once in a while to understand what's true for you now, not what was true in the past. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
4/3/2024
12 : 4
When to disagree and commit
Questions to ask yourself to decide whether to keep debating, or relent. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
3/27/2024
12 : 24
"Insecure vibes" are a self-fulfilling prophecy
When you feel nervous, you might give off subconscious signals that make people more suspicious. Get rid of insecure vibes—and your writing, meetings, and pitches will become stronger. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
3/20/2024
12 : 14
Managing up: 11 principles for getting better feedback
The truth about why your manager isn't giving you more feedback--and what to do about it. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
3/13/2024
12 : 14
How to get an enthusiastic yes
Most people suck at asking for things. Here's an easy framework for how to ask (and get a yes). ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏